Digital Banking Guide

Everything you need to get started with Digital Banking

 

 

MFDB-logo-colorWelcome to a New Level of Service

We are excited to bring you our next innovation in technology and service, Mutual Federal Digital Banking. Digital Banking has a great array of options at your disposal in online banking. Many of those features you may have never seen before. In the following sections, we hope to guide you through Digital Banking and all its amazing services.

Digital Banking Login

If you are already a user of Mutual Federal's online banking, you don't need to enroll again. If you are a new Mutual Federal customer and/or have never used Mutual Federal's online banking, start with our Enroll section.

Enroll

This section is only for customers who have never used Mutual Federal online banking and are enrolling in Digital Banking for the very first time. If you've used our online banking previously, there is no need to enroll again.

  • To enroll in Mutual Federal Digital Banking from your desktop, laptop or tablet, go to MutualFederal.com/enroll
  • You can also visit one of our branches, and we’ll help you enroll.

You only need to enroll Mutual Federal Digital Banking on one device. After you enroll, you can log in to your account from any device.

 

Desktop Login

Use the following steps to log in to Digital Banking.

  1. Log in using your username and password.

  2. Select how you'd like to receive a secure access code (six digits). You can choose text, email, or call depending on the information we have on file for you. Notice incorrect information? Please call your local branch!

  3. Enter the 6-digit access code you received. 

  4. Review your profile information (if logging in the first time).

  5. Choose to register your device or not. (If you're on a shared device or shared network, we suggest not registering the device.)

  6. Lastly, you'll review the first time disclaimer (if logging in the first time), approve it and you'll be taken to your Digital Banking homepage.

Note: If you have set up your browser to clear your browser's cookies and cache, you will be required to receive a new secure access code each time you visit. (2-step verification)

Mobile App Login

Get the App!

Search for "Mutual Federal Digital Banking" in the respective store or use one of the links below (from your phone or tablet).

google-play-buttonapp-store-button

 

From your desktop, use the camera on your phone or tablet with one of these QR codes.

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Look for the stylized Mutual Federal icon!

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Logging in to the Mutual Federal Digital Banking app works very much like logging in to the desktop. But the app will offer a few additional login options, once set up. (See Mobile Login Options section, below.)

  1. Login using your username and password.

  2. Select how you'd like to receive a secure access code (six digits). You can choose text, email, or call depending on the information we have on file for you. Notice incorrect information? Please call your local branch!

  3. Enter the 6-digit access code you received. 

  4. Review your profile information (if logging in the first time).

  5. Choose to register your device or not. (If you're on a shared device or shared network, we suggest not registering the device.)

  6. Lastly, you'll review the first time disclaimer (if logging in the first time), approve it and you'll be taken to your Digital Banking homepage.

Mobile Login Options

Fingerprint/Touch or Face ID

Depending on your device, you might see an option for "Face ID", "Touch ID", or "Fingerprint", on the mobile app login screen. Touch this link if you want to setup a biometric login option. 

Passcode

You can setup a 4-digit passcode to conveniently bypass the normal username/password login. Touch the passcode link on the mobile app login screen to set it up. *This option is only recommended if you also use the lock feature on your device. 

Digital Banking Services

We're excited to bring you the following services within Mutual Federal Digital Banking.

Bill Pay

With Mutual Federal’s Bill Pay you are able to pay your bills in just a few clicks, saving time and postage. In addition, you can set up recurring payments for monthly bills. Once your list of payees is set up, you will be able to:

  • Make online payments to companies or individuals, setting up the amount to pay and the day it must be received.
  • Set up recurring payments
  • View scheduled payments
  • View payment history

CardSwap

Apply and monitor your debit card information across all your favorite subscriptions and digital point of sale services in a single workflow. CardSwap allows you to update all your favorite digital services, like Netflix, Amazon, and more* in one convenient place, using one payment method. This makes it easier to replace lost cards, or to open and use new accounts. 

Q:  How does CardSwap work?

Enter your Mutual Federal card information once, enter login credentials for your subscription services, and the new preferred payment information is automatically tested and applied in real time. It takes only 24 hours for these updates to be made across services.

Q:  Does Select CardSwap work for both debit cards and credit cards?

Yes.

Q: What are some of the companies that you can swap payment methods?*

  • Amazon
  • Netflix
  • Hulu
  • iTunes
  • Spotify
  • HBO Now
  • Squarespace
  • Pandora
  • Adobe
  • Vivint
  • 24 Hour Fitness
  • ADT
  • Playsation Network
  • Sling
  • Dollar Shave Club
  • Macy’s
  • Birchbox
  • Crunchyroll
  • CBS
  • SoundCloud
  • Blue Apron

*None of the listed companies are associated with, sponsor, or endorse this product.

Online Account Opening

No need to stop by in-person to open your personal deposit accounts, you can now open them online in a matter of minutes.

Personal Financial Management


An all-in-one tool to view your finances!

We are committed to helping you achieve your financial goals and providing exceptional financial experiences. We are constantly seeking ways to enhance our services to better support you.

We are excited to introduce a new feature designed to help you monitor and manage your financial accounts more effectively. Our personal finance dashboard offers a consolidated view of all your financial accounts, allowing you to plan for your needs with ease. Securely accessible from both your desktop and mobile phone, this dashboard serves as a one-stop hub for making informed financial decisions.

Would you like to set up your own personal financial dashboard?

With this feature, you no longer need to juggle multiple online accounts across various banks and credit cards. Now, you can link them together versus viewing each in separate dashboards requiring different log-in credentials. You can create and review unlimited budgets, track your spending over time, and calculate your net worth by aggregating all your financial accounts into one convenient dashboard.

Take control of your personal finances today!

Easy setup

Set up your Personal Financial Management Dashboard from any device, within Digital Banking.

 

1) Click Get Started.

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2) Read through information. Click Continue.

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3) Click on Terms and Conditions and read. Check box to accept. Click Get Started.

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4) Enrollment is complete.

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5) Click Link Account to begin the External Account Linking process.

 

It only takes a few minutes. 

Get organized today!

People Pay

*Paying people can be handled seamlessly by using Mutual Federal’s People Pay. Sending payment via People Pay using your mobile device is a fast, convenient, and secure method.

You Can Use People Pay to:

  • Pay your roommate back for shared rent or household expenses
  • Send cash to a niece or nephew in college
  • Pay back a friend for lunch or concert tickets
  • Make sure the soccer team dues are paid in time for next week's game

Here's How It Works:

Sending Money

You can send money to almost anyone with an email address or a mobile number. The person will receive a notification with instructions on how to claim the money.

Receiving Money

You can do this two ways:

  1. Refer to the notification that was sent to your email address or mobile number.
  2. Simply go to the "Incoming" tab in People Pay.

Transfers Happen Fast!

Certain transfers you make using People Pay can happen in real-time, instantly. If your transfer can't be processed immediately, it will generally process between one and three business days.

Using People Pay is Free!

Card Control

Card Control is a debit card management and fraud mitigation tool for Mutual Federal debit cardholders. Rest assured, you can manage your debit card usage by defining when, where, and how your card is used. You can also turn your debit card on or off at any time.

Card Control is a companion app and can be accessed through your mobile device. In addition, Card Control has features to help you control your debit card such as setting limits on a variety of activities.

INFO AND ENROLLMENT INSTRUCTIONS

Some of the key benefits include:

  • Actively manage your money
  • Set limits for merchant categories (gas stations, department stores, grocery, travel, etc.)
  • Location based security
  • Debit card activity alerts
  • Parental control of child spending
  • Business spending policy compliance

Card Control is available on Android and Apple!

Digital Banking How-To

There are many features and tools available in this new digital experience. Please review this helpful how-to section to help navigate through our new online banking system.

The online desktop and mobile app experiences are designed to be very similar for ease of use no matter which you're on. The instructions below pertain to both environments except where noted. 

Login Process & Device Registration

login-desk
  1. Enter your ‘Login ID’ and ‘Password’.
  2. Select ‘Log In’.
  3. Select the target to where you would like to have a secure access code delivered.
  4. Enter the secure access code in the box once it has been received.
  5. Select ‘Submit’.
  6. Enter a new password twice for validation.
  7. Select ‘Submit’.
  8. Review the ‘First Time Login Disclaimer’. Scroll to the bottom of the screen to accept.
  9. Select the appropriate registration option. Are you at a private computer that you will use regularly to access online banking? If so, we can register your browser for future access. If you are at a public computer, select 'Do Not Register Device' and this computer will not be registered.
    Note: To register your computer, we will place a Secure Token in your browser. Your PC must be configured to accept 'cookies' from this site. The next time you log on, you will only need to enter your User ID and password. The number of allowable registrations may be limited for the security of your account.

Home Page Reference Guide

  1. View a listing of accounts accessible within Digital Banking.
  2. A shortcut to transfer funds is located in the top right corner of the screen.
  3. Click the ‘Link Account’ button to pull in information from your other financial institution accounts.
  4. Select the Personal Finance Manager Tools to manage your finances.
    a. Spending
    b. Budget
    c. Trends
    d. Net Worth
    e. Debts
  5. Select the ‘Options’ icon (three ellipses) next to each account to reveal multiple available quick actions.
  6. Select and drag any account to the envelope icon which appears at the bottom right side of the screen to create a new account group.
  7. The new group created can be renamed by selecting the pencil icon. Additional accounts may be dragged into the new group or additional groups created.
  8. NOTE: Additional account(s) may be moved into the newly created group or additional group(s) may be created if needed by repeating step 6.
  9. Click on the pie graph at the bottom of the screen to view a distribution of funds across accounts accessible within Digital Banking.

Account Detail & History

account-tile
  1. On the ‘Home’ screen, click on an account to view a listing of the details and transaction history associated with the account.
    NOTE: Click the ‘Details’ tab to display the account details.
  2. Select the ‘Filters’ icon to view the various search criteria for transaction history.
  3. Select ‘Apply Filters’ once the desired options have been selected.
    NOTE: A listing of historical transactions associated with the account are listed on the screen. The newest transaction will appear on top by default.
  4. Select the ‘Export’ icon to display a listing of available formats. The export will include all transactions specified in the filter by the user.
  5. Select the ‘Quick Transfer’ icon to perform a quick transfer.
  6. Select ‘Options’ (three ellipses) next to a listed transaction to display available actions.

Transfer Funds Between Accounts

transfer-screen
  1. Select the ‘Transfer Money Now’ button from the top right corner of the screen.
  2. Select a ‘From’ account.
  3. Select a ‘To’ account.
  4. Enter a dollar amount
    NOTE: To setup a recurring transfer, follow the steps in the ‘Recurring Transfers’ section beginning on the next page.
  5. Select a ‘Transfer Date’ for the transaction
  6. Enter a Memo for the transaction. (Optional)
  7. Click ‘Transfer Funds’ to complete the transaction.

Recurring Transfers

recurring
  1. Select the desired frequency from the dropdown menu.
  2. Select the desired ‘Repeat Duration’.
    a. Forever (Until I Cancel)
    b. Until Date (Set an End Date)

Secure Messaging

secure-message

The ‘Secure Messaging’ feature is a secure messaging function which allows for two-way communication between the Digital Banking user and First Bank. The message is delivered securely within the Digital Banking system and not via email.

  1. Select ‘Secure Messaging’.
    NOTE: A number will display in red to indicate if there are any unread messages.
    NOTE: Both incoming and outgoing messages will appear in the column directly to the right of the menus in descending date order (newest on top).
  2. Click pencil icon on the right side of the screen.
  3. Select the desired ‘Message recipient’ from the drop-down menu.
  4. Enter the desired ‘Message Subject’ and ‘Message’.
  5. Click the ‘Attach a file’ link to attach a file or document if desired.
  6. Click ‘Send message’ at the bottom of the screen to submit the message to First Bank.
  7. Select the arrow icon beneath the pencil to reply to a secure message or the trash bin to delete the message.

Business Instructions

Here are some of the common processes for our Business Customers. 

ACH Instructions

ACH

  • Commercial
  • Payments
ach01
 
  • You can choose “New Payment” or the toggle action to “Pay” or “Collect”
ach02
 
  • Choose funding account, effective date and enter in the dollar amount.
  • Draft, Submit or Approve
ach03
 

If you need to approve a transaction, it will be in your Activity Center.

  • Transactions
  • Activity Center
  • Check mark box or use the toggle action
ach04

Managing Users

Manage Users (Admins only)

  • Commercial
  • Users
  • Add a user on the top right
  • Edit a user with the pencil icon to the right of their name
users01

Stop Payments

Stop Payment

  • Services
  • Stop Payment
  • Fill in required information
  • Click “Request stop payment” at the bottom to submit
stop01


(fee may be applied)

Transfers and Loan Payments

Transfer & Loan Payment

  • Transactions
  • Funds transfer
trans01
 
  • Chose “from” account
  • Chose “to” account
  • Dollar amount
  • Frequency
  • Transfer date
  • Memo option
  • Click the blue “Transfer Funds” to submit
trans02

Wires

Wire

  • Commercial
  • Payments
wire01
 
  • You can choose “New Payment” or the toggle action to “Pay” or “Collect”
wire02
 
  • Input all required information
  • Draft, Submit or Approve
wire03
 

If you need to approve a transaction, it will be in your Activity Center.

  • Transactions
  • Activity Center
  • Check mark box or use the toggle action
wire04

Using Standard Positive Pay (checks)

Submitting Positive Pay Files

  • Log in to online banking
  • Under the Commercial menu → select 'Positive Pay' (This will launch you to the Positive Pay site.)
  • Click 'Transaction Processing'
    click trans processing
  • To import a check file:
    • Select 'Submit Issued Check File'
    • Browse to your check file
    • Choose account and file format. It will default if there is only one option.
      submit check file
  • To manually enter issues (usually used when needed to add just a few checks):
    • Under Transaction Processing → select ‘Add an Issued Check’
    • Enter all necessary check information and click ‘Add Check'
      add new check

To Decision Exception Items

  • Under the Exceptions Processing menu → click 'Quick Exception Processing'
    exception processing
  • If there are any exception items to decision, it will allow you to expand the decisions menu to show individual check items.
    decisions
  • The check images will display to the right-hand side showing front and back. Underneath the image, you will see your decision icons for ‘Pay’ and ‘Return’. Select the appropriate decision. Once selected, the decision icon will show next to the check in the decision listing.
    pay or return

Using ACH Positive Pay

In this section, you can find out about:

  • Creating Authorization Rules
  • Creating ACH Filters/Blocks
  • Decisioning Exceptions
  • Creating Authorization Rules Based Off an Exception Item

Creating ACH Authorization Rules

The ACH Authorization Rules page displays a listing of all transaction rules and allows users to set up, edit, and delete ACH authorization rules. ACH Authorization Rules are rules for transactions that are allowed to post to the account. Any transactions that do not match one of the ACH Authorization Rules will post to the account, but an exception will be created. Any transactions that match the rule will post to the account without creating an exception.

Example: ABC Company begins buying products from XYZ Incorporated on a recurring basis. The contract agrees that all future payments will be made via ACH from Company ID 12345. Since this is an authorized transaction, ABC Company will build an ACH Authorization Rule allowing debits from Company ID 12345 to post to account. A specific transaction amount can be included as part of the rule as well.

*Note: You MUST have at least one ACH authorization rule or ACH filter/block built for the system to begin processing exceptions.

  • Step 1: Select the add icon to set up a new ACH authorization rule.

add icon

  • Step 2: Complete all necessary fields to create a rule and select Save Changes. Definitions of fields are listed below.

    save changes
    • Account Name: if multiple accounts are connected to ACH positive pay, select the appropriate account to which the rule should be applied.
    • Description—the description of the ACH rule (for internal use only. Allows user to easily identify the specifics of the rule)
    • Company ID—the originating company ID of the transaction from the ACH file. If the company ID field is left blank, the rule applies to all company IDs.
    • SEC Code—Either a specific SEC code can be selected, or all Standard Entry Class Codes can be selected
    • Debits or Credits—specify Debits only, Credits only, or Both to define the types of transactions for this rule.
    • Max Allowable Amount—the maximum allowed amount for this type of transaction. If the amount is left zero, the maximum amount field is not used during the authorization process.

Creating an ACH Transaction Filter/Block

The ACH Transactions Filters/Block page displays a listing of all filters/block rules and allows users to set up, edit, and delete transaction filters and blocks. The Transaction Filters/Block Rules are rules for transactions that are NOT allowed on the account. Any transactions that match a Filter/Block Rule will post to the account but will create an exception. Any transactions that do not match a Filter/Block Rule will post to the account without creating an exception.

Example: ABC Company does not do any business over the internet or phone. Therefore, they do not want any transactions with a WEB or TEL SEC code to clear the account. This will cause all WEB and TEL codes to create exceptions that will need to be decisioned by a user.

  • Step 1: Select the add icon to set up a new ACH authorization rule.

trans add icon

  • Step 2: Complete all necessary fields to create rule and select Save Changes. Definitions of fields are listed below.

    trans save changes
    • Account Name: if multiple accounts are connected to ACH positive pay, select the appropriate account to apply the rule.
    • Description—the description of the ACH rule (Used for internal use only. Allows customer to easily identify the specifics of the rule)
    • Company ID—the originating company ID of the transaction from the ACH file. If the company ID field is left blank, the rule applies to all company IDs.
    • SEC Code—Either a specific SEC code can be selected, or all Standard Entry Class Codes can be selected
    • Debits or Credits—specify Debits only, Credits only, or Both to define the types of transactions for this rule.
    • Max Allowable Amount—the maximum allowed amount for this type of transaction. If the amount is left zero, the maximum amount field is not used during the authorization process.

Decisioning Exception Items

Exception Items will be made available from 7:30am to 11:30 am Eastern Time. If a decision is not applied by 11:30am ET, the default decision listed in the positive pay agreement will apply to the exception transaction. Users are encouraged to set up email alerts when there are transactions to decision.

  • Step 1: Navigate to the Quick Exceptions Processing menu

quick exceptions

  • Step 2: Exception items will be listed here to select and decision as Pay or Return. Note: if there are multiple accounts set up for ACH positive pay, use the account drop down menu at the top of the screen to navigate to and decision items on all accounts.

    exception items

     

Creating an ACH Authorization Rule Based Off an Exception Item

Rules can be created based off exception items. These would be transactions that have created an exception but are normal business transactions that may post again in the future. Instead of manually entering the rule, the system will create the rule for you.

  • Step 1: Navigate to the exception item that the rule needs created for.
  • Step 2: Select Add Rule
    ach add rule
  • Step 3: Enter the Description for the new rule. The SEC Code, Company ID, Debits or Credits, and Max Allowable Amount fields are filled out based on the information in the ACH transaction, but you can modify them as needed.
    ach rule

Examples:

ACH Authorization Rules

  1. Allow credits Only. All debit transactions will cause an exception to decision.
    example 1
  2. Allow debits only. All credit transactions will cause an exception to decision.
    example 2
  3. Allow all transactions under $5,000. Any transaction (debit or credit) over $5,000 will exception to decision.
    example 3
  4. Allow transactions from a specific vendor for all amounts. All transactions (debit or credit) from company ID Vendor111 will process as normal. Any transactions from any other company IDs will cause an exception to decision.
    example 4

ACH Filters/Blocks

  1. Block all internet-initiated transactions. All transactions with a SEC code of WEB will cause an exception to decision. Any transactions with other SEC codes will process as normal.
    example B-1

Digital Banking System Requirements

Digital Banking is an advanced online banking technology that works with the latest and greatest technology options as well as some previous versions/operating systems. Take a look at our list for minimum system requirements.

Desktop Browsers

You should be able to use any modern browser to enjoy a full desktop banking experience with Mutual Federal Digital Banking. 

If you are using Internet Explorer, we strongly urge you to seek a new alternative. IE will soon be retired by Microsoft and does not support many of the features and functions of the modern Web. Chrome, Firefox, Edge and Safari (Mac) are all easily recommended. 

chrome firefox edge safari2

Mobile Browsers

Although our new online banking platform will basically work in a mobile browser, we urge you to seek out our actual mobile app instead. There are some features that are specific to the app, and your experience will generally be better using the app on your mobile device. 

google-play-button app-store-button

Operating Systems

For desktop, we recommend Microsoft Windows 10 or Mac OS X 10.10, as minimums.

For mobile, ensure that you are using Android 5.x and later or iOS 12.x and later for best performance and security.

Need Help?

If you have any questions regarding your account, please call (937) 498-1195 for support.

Thank You!

We'd like to thank you for being our customer and using Mutual Federal Digital Banking.

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