What do I need to sign up for Digital Banking?
Click "Enroll in Online Banking" at the top of the Online Banking page and complete the enrollment form.
You will be asked to provide the following information depending on your account type:
ATM or Debit Card - your card number and personal identification number (PIN)
Checking, Savings, Money Market, CD or HSA - your account number and last statement balance
Loan Account or Line of Credit - account number, last payment amount and original principal amount
Upon completion, you may receive instant online access. If you have more than one account, you will get access to your other accounts as well. However, if additional processing time is required, you will receive a notification from us by e-mail before you can access your account(s).
What security features are in place to protect my account information online?
Multi-Factor Identification increases your level of protection online. Not only will your password and user ID be recognized, but your computer will be recognized as well. If we don't recognize your computer - you've logged in from a public computer, one you haven't used before, or you have cleared your browser history/cookies - you will be prompted to provide information only you will know. This step acts as an additional line of defense against unauthorized access to your accounts.
I'm having trouble logging into my online banking.
Usernames and passwords are case sensitive. Verify that you are entering your information exactly as you created it.
For security purposes, online and mobile accounts are locked if the wrong password is entered three times. If you have entered the wrong information or forgotten your username/password, contact a branch or customer service to have one of our team members unlock your account.
How can I view/confirm bill payments?
To verify that a payment has been sent, from your navigation links, click View Bill Payment Reports. From the Reports title list box, select the appropriate report and click Generate Report. You can also create a new report or edit an existing report.
From the Make Payments screen, you can also see pending payments and the last 5 processed payments at a glance.
What controls can I set on my First Bank Debit Card?
SecurLOCKTM Equip allows you to:
Turn your First Bank debit card on and off completely or by channel (such as in-store, online, mobile, ATM, etc.);
Set spending limits on your debit card to help you manage your spending, or as a parental control;
Control which merchant types your card can be used at (such as department stores, gas stations, restaurants, etc.);
Receive alerts and transaction history;
And elect to receive a notification every time your debit card is used.
How does Mobile Xpress Deposit work? Are there limits?
In order to use mobile check deposit, your account must be open for at least 30 days, and you cannot have more than two overdrafts in the current statement cycle or six overdrafts within the prior 12 months. Checks to be deposited through mobile banking must be made payable to the account owner.
Above your signature endorsement on the back of your check, write "For Mobile Deposit Only, First Bank Richmond". Next, log into your mobile banking app, click the "+" to navigate to Deposits, and follow the on-screen instructions.
Mobile deposits are limited to $2,500 for one day, or $3,500 over a period of five consecutive business days. Any items presented in excess of the limits will be returned at our discretion.
Is mobile banking secure? What if my phone is lost or stolen?
Yes, the mobile banking service utilizes best practices such as HTTPS, 128-bit SSL encryption, device profiling, biometric or password access and application time-out when your mobile device is not in use. Only the mobile devices that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your mobile device.
In the event your mobile device is lost or stolen, the service can be immediately disabled by either signing in to online banking and accessing the manage mobile banking settings under the customer service tab or by calling us. Then contact your service provider immediately to stop all wireless service.